Refund policy

La’Bougie Return & Exchange Policy

At La’Bougie, every piece of custom apparel is handmade with care, and our skincare products are crafted fresh using 100% natural, botanical ingredients. To maintain the highest health, safety, and quality standards, please review our return policy below before placing your order.

 Custom & Handmade Fashion

• All Sales Final: Due to the custom, made-to-order nature of our apparel, dancewear, festival sets, and intimates, we do not accept returns or offer refunds for fit issues, color preference, or mind changes.

• Exchanges for Defect or Error: If we sent the wrong size, color, or item, or if your item arrived damaged due to a craft failure, please contact us within 3 days of delivery. We will happily exchange the item or correct the mistake at no additional cost to you.

• Condition for Approved Exchanges: Returned items must be unworn, unwashed, and in their original packaging with tags attached. Items showing signs of wear, perfume, makeup, or alteration will be rejected and sent back.

 Natural Skincare & Beauty Products

• Hygiene Protection: For health, safety, and sanitary reasons, all skincare and cosmetic items (body butter, face serum, eye cream, body oil, and rosewater mists) are final sale. Unopened or opened skincare items cannot be returned or exchanged.

• Damaged in Transit: If your skincare bottle or jar arrives cracked or damaged during shipping, please email us within 48 hours of delivery with photos of the damaged item and packaging so we can issue a replacement.

 Order Cancellations

• You may cancel your order within 24 hours of purchase for a full refund.

• Once production on your custom apparel has started, or your skincare batch has been processed (after 24 hours), orders cannot be canceled or modified.